Shipping policy
SHIPPING POLICY
Processing & Delivery Times
All of our products are made to order and require processing time before shipping. Delivery estimates shown at checkout refer to transit time only and begin after your order has been completed and shipped. Please review the processing time listed on each product page before placing your order.
Production times vary depending on the product, order quantity, design complexity, and current order volume. If you need your order by a specific date, please contact us before placing your order to confirm whether we can accommodate your timeline.
Shipping & Delivery
Orders are shipped via USPS or UPS. Once your order has been completed and shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping and delivery dates are estimates and are not guaranteed. Once your package has been accepted by the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances during transit are outside our direct control.
Express shipping refers to the shipping service selected and does not automatically include rush production. Please contact us before ordering if you need expedited production.
Damaged Packages
If your order arrives damaged, please contact La Paperie Studio within 48 hours of delivery.
Please provide your order number, clear photos of the damaged item(s), and photos of the original shipping box and packaging materials. Include photos of any visible damage to the outside of the package when applicable.
Please keep the original shipping box, packaging materials, and damaged items while the issue is being reviewed, as they may be required for a shipping claim.
We will review the situation and determine the appropriate next steps, which may include a replacement, correction, or refund when applicable.
If damage is reported after the 48-hour timeframe, please still contact us as soon as possible. Delayed reporting may affect our ability to file a claim with the shipping carrier.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us so we can assist you in reviewing the tracking information and, when appropriate, opening an inquiry with the shipping carrier.
We will work with you to determine the appropriate next steps based on the circumstances and applicable carrier policies.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing your purchase.
If you notice an error in your address, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed or the package redirected.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be shipped again.
Additional Shipping Insurance
If you would like to purchase additional shipping insurance, please contact us before placing your order. We will be happy to discuss the available options.
Local Pickup
Local pickup is available for eligible orders at our Deerfield Beach, Florida location. Select Local Pickup at checkout when available.
You will receive a notification when your order is ready. Please wait for this confirmation before coming to collect your order.
Pickup preparation times may vary depending on the product and current production schedule.
Questions?
If you have questions about processing times, shipping, or your event date, please contact us before placing your order. We are happy to help you choose the best option for your celebration.
Nothing in this policy limits any rights or remedies that may be required under applicable law.